Office Update - COVID19
April 17, 2020-We are still doing Veterans Claims by email, phone, fax, Postal Mail. The reason for this is that some staff of the Veterans Service Office are "at-risk." To protect them and all of us, we are maintaining precautions. The Good News is that we have added appointments-by-phone.
Current Ways to Contact Us
- Phone: 541-440-4219
- Email the Veterans Service Office
- Fax: 541-440-6166
- Mailing Address:
- 1036 SE Douglas Avenue, Room 7/8
Roseburg, OR 97470
When you contact us please provide detailed information about your questions or concerns so we can prepare the best response possible. Also, let us know your preferred method of communication: phone, email, or regular mail. Claims paperwork, communications, information and questions can be done through these methods. Email is especially fast.
We will strive to get back to you within 48 hours with answers or to schedule a phone appointment. If your question(s) require more detailed answers or research, we will get back to you as soon as we have the answers. Please be patient.
Douglas County Veterans Service Office
The Douglas County Veteran Service Office makes a difference in Veterans' lives by providing advocacy for and education about Veterans' claims with the U.S. Department of Veteran Affairs. Partnering with claimants, we make every effort to obtain the maximum benefit to which Douglas County Veterans may be eligible.
Our accredited Veterans Service Officers (VSOs) will help you complete the claim forms and advise you about what you will need to make the claim successful.
Many benefits are available to Veterans, their dependents or survivors. The type of benefits available may differ depending on the Veteran's character of discharge, Wartime/peacetime service and in some cases, length of service.
We are experts in VA Benefit laws and can explain the benefits to which you may be eligible. We are accredited by the U.S. Department of Veterans Affairs (VA) and several other National Veterans Organizations to do Veterans' Claims. Being accredited is required by law to do Veteran Claims.
Individuals who are not accredited with VA are not allowed to do Veteran Claims because they are not authorized by VA and do not attend required trainings. Accredited individuals must attend trainings at least once a year so that they can keep their accreditation, maintain the education standards needed to know about changes in VA Rules and Regulations so that they may provide current accurate, valid information about benefits and eligibility for benefits.
To find out if a person is accredited by VA online, click the link. Search by "VSO Representative." Type in Last Name then click on Search to see if that person is accredited.
We can also provide information about:
- Applying for Medical Care at VA Medical Centers
- Burial Benefits
- Education Benefits especially Vocational Rehabilitation
- Entitlements based on level of compensation or pension eligibility
- Home Loan Certificate of Eligibility
- Oregon VA Home Loans